Implementing Felix vendor management solution

Here to help you succeed

Your journey with Felix can be broken into three areas, all aiming to equip you and your team with the right tools.

Implementation

A smooth start with expert help guiding you all the way through the onboarding process.

Customer Success

Proactive support to ensure you maximise the effectiveness of Felix.

Technical Support

Your go-to help for all operational questions, available to organisations and vendors.

Getting started with Felix

Depending on the complexity and requirements of your project, we offer two methods of implementation: rapid implementation and tailored project delivery.

Rapid implementation is suited to SMEs with pre-existing procurement processes and is handled by our customer success team.

The tailored option is handled by our Project Delivery specialists who can also advise on the best way to transfer your existing setup into the Felix platform.

Fit-for-purpose solution
Predictable timeframe
Training for key users

Your success is our success

During the onboarding process, our Customer Success Managers work closely with you to ensure all stakeholders are confident with the new system.

We continue to interact with you on a regular basis, providing education and guidance as necessary.

Regular reporting
New features education
Feedback management

What our customers say

"With staged planning and open communication, the implementation of Felix was quick and painless. We had a dedicated implementation consultant that understood our requirements and worked with us throughout every step of the way."

Chris Eggleton | National Procurement Manager — Diona

"The more that Felix is used and the database is created, the better the system will operate. The Felix team was very good at tailoring the solution to meet our needs."

Peter Bolanis | Head of Procurement & Contracts — West Gate Tunnel Project

Here to help with whatever the workday brings

Omnichannel support
Available services
Self help

Omnichannel support

Choose the best way to contact support

Felix provides standard support services for contractor and vendor users of the platform. Our Support team are available 12 hours/day, 5 days/week via live chat (when logged into the platform), email and phone.

omnichannel support

Available services

Professional support to ensure smooth operations

We’re here to help with any product questions and routine tasks, as well as work with you to investigate and resolve issues. There are priority levels and escalation routes, along with SLAs for enterprise customers.

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